Shipping policy

Effective Date: October 10, 2026

Thank you for supporting Angelizo, a small jewelry business based in Washington State, USA.

Each piece of Angelizo jewelry is carefully handcrafted to order with attention to detail, quality, and craftsmanship. Because each piece is thoughtfully prepared for our customers, please review the following processing and shipping information before placing your order.

✦ Processing Time

Each Angelizo piece is carefully handcrafted and prepared to order in our studio in Washington State.

Our current processing time is approximately 2–3 business days, depending on order volume, production requirements, and the complexity of the piece.

Processing time refers to the time required to create, inspect, package, and prepare your order before shipment. It does not include carrier transit time or any customs processing time that may apply to international orders.

During particularly busy periods, processing times may be longer. If a significant delay is expected, we will do our best to keep affected customers informed.

Once your order has been completed and shipped, you will receive a shipping confirmation email containing your tracking information, where available. We appreciate your patience and support as each piece is thoughtfully prepared for you.

✦ Domestic Shipping (United States)

Angelizo ships within the United States using USPS Ground Advantage or another comparable shipping service selected based on availability.

Shipping Rates:

  • Orders under $50: Standard shipping fee of $5
  • Orders of $50 or more: Free standard shipping

*Applicable shipping charges will be displayed during checkout before your order is completed.

✦ International Shipping

Angelizo offers international shipping to selected destinations. Available countries, shipping options, and rates are displayed at checkout.

International shipping availability may vary depending on the destination, carrier service availability, and applicable shipping restrictions.

International Shipping Rates:
International shipping fees are calculated or displayed at checkout based on the destination and available shipping service. Any applicable shipping charges will be shown before you complete your purchase.

Import Duties, Taxes & Customs Fees:
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility and are not included in the product price or shipping fee. Customers are responsible for understanding any import requirements or charges that may apply to their order. Angelizo does not control customs assessments or the amount of import charges imposed by the destination country.

Customs Processing & Delays:
International shipments may be subject to customs inspections or other import procedures. These processes may delay delivery, and such delays are outside Angelizo's reasonable control. Customers are responsible for providing any information or documentation reasonably required from them by customs authorities or the carrier to facilitate delivery.

Refused or Undeliverable International Shipments:
If an international shipment is refused, returned, or deemed undeliverable because of an incorrect address, failure to pay applicable import charges, or failure to complete required customs procedures, additional costs may apply. Where permitted by applicable law, costs incurred by Angelizo as a result of a return or failed delivery may be deducted from any eligible refund. Refund eligibility is subject to our Refund & Return Policy and applicable consumer protection laws.

✦ Delivery Estimates

After your order has been processed and handed over to the carrier, delivery times vary depending on the shipping service and destination.

For domestic US orders shipped using USPS Ground Advantage, delivery typically takes approximately 3–8 business days after shipment.

For international orders, estimated transit times depend on the destination country, selected shipping service, customs processing, and local delivery operations. Any available estimates are provided for guidance only and are not guaranteed.

Delays may occur due to circumstances outside Angelizo's reasonable control, including:

  • Weather conditions or public holidays;
  • Carrier delays or unexpected shipping disruptions;
  • Incorrect or incomplete shipping addresses;
  • Customs inspections, clearance procedures, or import documentation requirements;
  • Other circumstances affecting carrier or local delivery operations.

✦ Shipping Issues, Lost, Damaged, or Missing Packages

Angelizo carefully inspects and packages every order before shipment to help ensure your jewelry arrives safely. Once your order has shipped, you will receive tracking information, where available, so you can monitor your delivery status.

If your tracking information shows that your package has been marked as delivered but you are unable to locate it, we recommend that you:

  • Check around your delivery location, mailbox, parcel locker, or other safe places;
  • Ask members of your household, neighbors, or building management, if applicable, whether they accepted the package on your behalf;
  • Contact your local delivery carrier for additional delivery information;
  • Allow up to 48 hours, as carriers may occasionally mark packages as delivered shortly before the package actually arrives.

If your package remains missing after these steps, please contact Angelizo at hello@angelizo.com so we can assist in determining the appropriate next steps.

For international shipments, tracking availability and the level of tracking detail may vary by destination and shipping service.

Where available, optional shipping protection may be offered during checkout through an independent third-party provider. If purchased, any coverage, eligibility requirements, exclusions, and claim procedures are governed by that provider's applicable terms and conditions.

✦ Damaged Packages During Transit

If your package arrives damaged, please contact Angelizo as soon as reasonably possible and provide photos of the damaged package, shipping packaging, shipping label, and jewelry received. This information helps us review the situation and determine the appropriate next steps. Please refer to our Refund & Return Policy for further details regarding damaged or incorrect items.

✦ Address Accuracy & Order Changes

Address Accuracy: Customers are responsible for providing a complete and accurate shipping address at checkout, including any required apartment, unit, postal code, or customs-related address information. If you notice an incorrect address after placing your order, please contact Angelizo as soon as possible. We will make reasonable efforts to assist; however, changes cannot be guaranteed once an order has entered production or has been shipped. Additional costs resulting from incorrect or incomplete address information, including reshipping or return shipping costs where applicable, may be the customer's responsibility, subject to applicable law.

Order Changes: If you need to make changes to your shipping information or order details, please contact Angelizo as soon as possible. Because many items are prepared specifically for each customer, changes cannot be guaranteed once production has started.

✦ Contact Us

If you have any questions regarding shipping or delivery, please contact us at: hello@angelizo.com. We are always happy to assist.

Angelizo reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective upon posting the revised version on our website, subject to applicable law.