FAQ

Every Angelizo piece is thoughtfully designed and handcrafted in the Seattle area, Washington. Depending on the specific design, our jewelry may feature a curated combination of premium materials, including:

• 18K Gold PVD-Coated 316L Stainless Steel Hardware: Crafted from premium 316L stainless steel and finished with an 18K gold-tone PVD coating, our hardware is selected for its durability, corrosion resistance, and lasting beauty. PVD coating offers enhanced resistance to everyday wear and fading compared with many conventional plating methods, helping your jewelry maintain its beautiful gold finish with proper care.
• Premium Japanese Seed Beads: Carefully selected glass beads known for their exceptional uniformity, vibrant colors, smooth texture, and precision in woven jewelry designs.
• Genuine Freshwater Pearls: Naturally formed pearls featuring unique variations in shape, size, and surface characteristics that make each piece special and one of a kind.
• Preciosa Crystals: European crystals known for their precision-cut facets, clarity, and brilliant sparkle.
• Crystal Passion Pearls: Premium crystal-core pearls featuring a smooth surface and elegant luster.

*Please refer to each product description page for the exact materials used in each individual piece.

To help maintain the beauty and longevity of your Angelizo jewelry, we recommend:

• Avoiding direct contact with perfumes, lotions, hairsprays, and harsh chemicals;
• Removing jewelry before showering, swimming, exercising, or sleeping;
• Storing your jewelry in a dry place, preferably inside a jewelry pouch or jewelry box, away from direct sunlight.

Although our materials are selected for durability, proper care helps preserve the appearance and finish of your jewelry over time.

Many Angelizo designs are available in multiple size options. Because each piece is handcrafted and may have different bead patterns, structures, and designs, measurements can vary slightly between products. Please always refer to the specific measurements listed on each product page before placing your order. We recommend measuring carefully and selecting the size that best matches your preferred fit.

If your measurement falls between two available sizes, we generally recommend choosing the larger size for a more comfortable fit. If you are unsure which size to select, please contact us before placing your order and we will be happy to assist.

Yes. We are happy to consider custom sizing requests whenever possible. If you need a shorter length, longer length, or a modification not listed on the product page, please contact us before placing your order. Additional materials or customization fees may apply depending on the request. Please note that customers are responsible for confirming their preferred measurements and customization details before production begins.

Every Angelizo piece is carefully handcrafted to order from our studio in the Seattle area, Washington. Our current processing time is approximately 2-3 business days, depending on order volume, production requirements, and the complexity of the piece.

Processing time refers to the time needed to prepare your order before shipment and does not include carrier transit time. Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information. For complete shipping rates and delivery estimates, please review our Shipping Policy.

Yes. Angelizo ships to the United States and selected international destinations. Available shipping destinations and rates are displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, or other fees unless otherwise stated at checkout. For more information, please review our Shipping Policy.

Angelizo carefully packages every order before shipment. Once a package has been handed over to the shipping carrier, delivery is subject to the carrier's operations and conditions during transit.

If your tracking information shows a delivery issue, we recommend checking around your mailbox or delivery area and with household members, neighbors, or building management if applicable.

If you are unable to locate your package, please contact Angelizo for assistance. We may help review the situation and, where appropriate, assist with carrier inquiries or shipping insurance claims, subject to the applicable terms. For more information, please review our Shipping Policy.

Because Angelizo jewelry is handcrafted to order and prepared based on customer selections, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect choices made during checkout. Please carefully review product descriptions, sizing information, and available options before completing your purchase. For complete details regarding returns, cancellations, and eligible order issues, please review our Refunds, Returns & Exchanges Policy.

Every Angelizo piece is carefully inspected before shipment. If you believe there is an issue with your order, please contact us with your order number, a description of the issue, and relevant photos so we can review the situation. All claims are subject to Angelizo’s review and verification. For complete claim requirements and eligibility information, please review our Refunds, Returns & Exchanges Policy.

Because many Angelizo pieces are prepared specifically for each customer, please contact us as soon as possible if you need to make a change. Once production has started, we may not be able to accommodate cancellations or modifications.

Angelizo is a small jewelry business based in the Seattle area, Washington. Each piece is thoughtfully designed and handcrafted with attention to detail and craftsmanship.

If you have questions before or after your purchase, please contact us via email at: hello@angelizo.com. We are always happy to assist and want every customer to enjoy their Angelizo piece.