Refund policy

Refunds, Returns & Exchanges Policy

Effective Date: August 2, 2026

Thank you for choosing Angelizo.

Because each piece of Angelizo jewelry is carefully handcrafted to order, we take great care in preparing, inspecting, and packaging every piece before it leaves our studio. Please review the following policy carefully before placing your order.

✦ Final Sale Policy

Due to the handcrafted and made-to-order nature of our jewelry, all sales are generally final. We do not accept returns, exchanges, or cancellations for:

  • Change of mind;
  • Incorrect size, color, or style selection;
  • Buyer’s personal preference;
  • Failure to review product descriptions, sizing information, or care instructions before purchase.

Please carefully review the product details, sizing information, and order selections before completing your purchase.

For items with size options, customers are responsible for selecting the correct size at checkout. If you need assistance selecting a size before ordering, please contact us and we will be happy to help.

✦ Order Cancellations and Changes

Because each piece is prepared specifically for your order, cancellation or modification requests must be submitted as soon as possible after purchase. Once production has begun, we may not be able to accommodate changes or cancellations.

If you need to request an update to your order, please contact us promptly. We will do our best to assist whenever reasonably possible.

✦ Damaged, Defective, or Incorrect Items

Your satisfaction is important to us, and every piece is carefully inspected before shipment. While issues are rare, if your order arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us within 7 days of the delivery date shown by the carrier.

To help us review your request, please include:

  • Your order number and a description of the issue;
  • Clear photos of the item received and the condition of the packaging (if relevant);
  • Any additional information reasonably requested to help us investigate.

*Please note: Normal wear and tear, accidental damage, improper care, misuse, modifications, or damage occurring after delivery are not covered under this policy.

✦ Claim Review Process

All claims are subject to Angelizo’s review and verification. Approval of any claim is determined based on the information provided, the circumstances of the claim, and Angelizo’s reasonable assessment of the issue. Submitting photos or other documentation does not automatically guarantee approval.

If a claim is approved, Angelizo will determine the most appropriate resolution based on the circumstances, which may include:

  • Repairing the item where possible;
  • Sending a replacement item;
  • Issuing store credit or providing a refund.

✦ Items Not Eligible for Refund or Replacement

Refunds, replacements, or exchanges are generally not available for issues caused by:

  • Normal wear and tear or accidental damage after delivery;
  • Improper handling, storage, or alterations made after purchase;
  • Exposure to water, chemicals, perfumes, lotions, or other substances that may affect jewelry;
  • Incorrect sizing selected by the customer.

✦ Shipping-Related Issues & Fraud Prevention

Shipping Issues: If your package arrives damaged, is lost in transit, or cannot be located after being marked as delivered, please refer to our Shipping Policy for next steps. Where applicable, shipping claims may require review by the carrier or the third-party shipping protection provider available at checkout.

Fraudulent Claims: Angelizo reserves the right to review all claims carefully and may refuse requests that appear to involve fraudulent activity, abuse of this policy, or repeated unreasonable claims. We reserve the right to limit or refuse future transactions where necessary to protect our business.

✦ Contact Us

If you have any questions regarding your order or this policy, please contact us at: hello@angelizo.com. We are always happy to assist and want every customer to have a positive experience with Angelizo.

Angelizo reserves the right to update or modify this Refunds, Returns & Exchanges Policy at any time. Any changes will become effective upon posting the revised version on our website.