Refund policy
Refunds, Returns & Exchanges Policy
Effective Date: October 10, 2026
Thank you for choosing Angelizo.
Because each piece of Angelizo jewelry is carefully handcrafted to order, we take great care in preparing, inspecting, and packaging every piece before it leaves our studio. Please review this policy carefully before placing your order.
✦ Final Sale Policy
Due to the handcrafted and made-to-order nature of our jewelry, all sales are generally final. We do not accept returns, exchanges, or cancellations for:
- Change of mind;
- Incorrect size, color, or style selection;
- Personal preference;
- Failure to review product descriptions, sizing information, or care instructions before purchase.
Please carefully review the product details, sizing information, and order selections before completing your purchase.
For items with size options, customers are responsible for selecting the correct size at checkout. If you need assistance selecting a size before ordering, please contact us and we will be happy to help.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot be excluded under applicable law.
✦ Order Cancellations and Changes
Because each piece is prepared specifically for your order, cancellation or modification requests must be submitted as soon as possible after purchase.
Once production has begun, we may not be able to accommodate changes or cancellations. If you need to request an update to your order, please contact us promptly. We will do our best to assist whenever reasonably possible.
Any cancellation rights required by applicable law will be respected.
✦ Damaged, Defective, or Incorrect Items
Your satisfaction is important to us, and every piece is carefully inspected before shipment.
If your order arrives damaged, has a manufacturing defect, or contains an incorrect item, please contact us within 7 days of the delivery date shown by the carrier, where reasonably possible.
To help us review your request, please include:
- Your order number and a description of the issue;
- Clear photos of the item received;
- Photos of the shipping packaging and shipping label, if relevant;
- Any additional information reasonably requested to help us investigate.
Please retain the item and its packaging while your claim is being reviewed.
Normal wear and tear, accidental damage, improper care, misuse, unauthorized modifications, or damage occurring after delivery are generally not covered under this policy.
*The 7-day reporting period helps us investigate shipping and product issues promptly. It does not exclude any rights or remedies that may be available under applicable law.
✦ Claim Review Process
All claims are subject to review. We may request additional information or photographs where reasonably necessary to assess the issue.
If a claim is approved, the appropriate resolution will depend on the circumstances and applicable law. It may include:
- Repairing the item, where possible;
- Sending a replacement item;
- Issuing a refund or providing another appropriate remedy.
We will communicate with you regarding the proposed resolution.
Submitting a claim or providing photos does not automatically guarantee approval. However, nothing in this section limits remedies required by applicable consumer protection laws.
✦ Items Generally Not Eligible for Refund or Replacement
Refunds, replacements, or exchanges are generally not available for issues caused by:
- Normal wear and tear or accidental damage after delivery;
- Improper handling, storage, or alterations made after purchase;
- Exposure to water, chemicals, perfumes, lotions, or other substances that may affect jewelry;
- Incorrect sizing selected by the customer.
These exclusions do not apply where a remedy is required under applicable law or where the issue is attributable to a manufacturing defect or another qualifying problem with the original order.
✦ International Orders, Customs Fees & Refused Shipments
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.
Customers are encouraged to review the potential import requirements and charges for their destination before placing an order.
Refused Shipments: If an international shipment is refused or returned because the customer declines to pay applicable import charges, provides an incorrect or incomplete address, or fails to complete required customs procedures, the shipment may be returned to Angelizo or become undeliverable.
Where permitted by applicable law, reasonable costs incurred by Angelizo as a direct result of a refused or undeliverable shipment may be deducted from any eligible refund. Such costs may include return shipping or carrier fees actually charged to Angelizo.
Refund eligibility will depend on the circumstances, the condition of the returned item, any applicable costs, and the consumer protection laws governing the transaction. A refusal to accept delivery does not automatically entitle a customer to a full refund.
Customs Delays: Delays caused by customs inspections, clearance procedures, or import documentation requirements do not automatically qualify an order for a refund. If your shipment appears to be delayed or held by customs, please contact Angelizo so we can help determine the appropriate next steps.
Import duties and taxes paid directly to customs authorities or the carrier are generally outside Angelizo's control. Any request to recover such charges must be directed to the relevant authority or carrier, subject to its rules.
✦ Returns & Return Shipping Costs
Angelizo does not generally accept returns for change of mind, personal preference, or incorrect size or style selection, except where required by applicable law.
If Angelizo authorizes a return, we will provide instructions for returning the item.
Unless otherwise agreed or required by applicable law, customers are responsible for return shipping costs for authorized voluntary returns. If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, Angelizo will determine an appropriate resolution and handle any return shipping costs as required by applicable law and the circumstances of the claim.
Please do not send items back without contacting us first.
✦ Shipping Issues, Lost Packages & Shipping Insurance
If your package arrives damaged, is lost in transit, or cannot be located after being marked as delivered, please refer to our Shipping Policy for recommended next steps.
For packages marked as delivered, we recommend checking the delivery location and contacting the relevant carrier before submitting a claim.
Angelizo may purchase shipping insurance for eligible shipments. Any insurance claim is subject to the insurer's coverage terms, conditions, exclusions, and claim procedures. Insurance coverage is not guaranteed for every shipment or every type of loss.
Customers should contact Angelizo directly regarding shipping problems with their orders. The availability or outcome of an insurance claim does not automatically determine a customer's rights under applicable consumer protection laws.
✦ Fraudulent Claims & Policy Abuse
Angelizo reviews claims carefully and may request reasonable documentation to investigate reported issues.
We reserve the right to refuse claims that are reasonably determined to involve fraud, material misrepresentation, or abuse of this policy. Where permitted by law, we may also limit or refuse future transactions when necessary to protect our business.
This section does not limit legitimate claims or remedies available under applicable law.
✦ Contact Us
If you have any questions regarding your order or this policy, please contact us at hello@angelizo.com. We are always happy to assist and want every customer to have a positive experience with Angelizo.
Angelizo reserves the right to update or modify this policy at any time. Any changes will become effective upon posting the revised version on our website, subject to applicable law.